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Jason from California (not his real name) wrote me this:<\/p>\nJason from California (not his real name) wrote me this:<\/p>\n
“Brendan, I wanted to share with you a troubleshooting story and how your techniques helped save my service department $15,000.<\/p>\n
We recently did a complete tear down and rebuild of a CAT 988H wheel loader. After many months the project was completed and the machine shipped to the customer. A few days later the customer called with a few complaints. Their main complaint was the tilt cycle time was slow when dumping the bucket.<\/p>\n
We sent out a field tech to calibrate the control valve with no change in cycle time. This was a certified rebuild by a dealer, so all components were replaced or rebuilt. At this point management was about to throw a main control valve at it for the sum of $15,000.<\/p>\n
They asked me if I could help and I did. Using your troubleshooting techniques I was able to narrow it down to the tilt regeneration valve. Turns out, the regeneration valve’s solenoid was not turned on in the machine’s ECU configuration. An easy fix with a couple of mouse clicks.”<\/p>\n
A couple of mouse clicks to fix.<\/p>\n
Versus 15K for a new, main control valve.<\/p>\n
Plus labor to change it out.<\/p>\n
Plus extended downtime for the customer.<\/p>\n
And after all that, still no resolution.<\/p>\n
I hope Jason knocked on his bosses’ door the next day and asked for a BIG raise.<\/p>\n
Almost impossible for his boss to say no in this context. Only point for discussion is: “how much?’<\/p>\n
The thing is, Go-to-Guys like Jason aren’t born.<\/p>\n
They’re made.<\/p>\n
And Jason made himself THE hydraulics Go-to-Guy at his workplace. With a little help from yours truly. In the form of ‘The Hydraulic Troubleshooting Handbook’.<\/p>\n
Marketplace conditions change, but this principle does not: to improve your income, improve yourself<\/i>. Your knowledge, know how, understanding, skill, attitude, self-discipline, and then the value and service you deliver to your employer or customers.<\/p>\n
With the above in mind, I’m not sure why you haven’t got your copy of ‘The Hydraulic Troubleshooting Handbook’ yet?<\/p>\n
But you can fix that here today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Jason from California (not his real name) wrote me this: “Brendan, I wanted to share with you a troubleshooting story and how your techniques helped save my service department $15,000. We recently did a complete tear down and rebuild of … Continue reading